Returns & Exchanges

Every product at Rocket Running ships directly from the independent brand that makes it, so approved returns go back to that brand, not to us. Here's how it works.

Return window

You can request a return within 30 days of delivery.

What can be returned

Apparel, hats and accessories must be unworn, unwashed and in original condition with all tags attached.
Socks must be unworn and in their original, unopened packaging.
Gear (headlamps, packs, flasks, belts and similar) must be unused, in original packaging, with all parts included.

Final sale (not returnable)

Nutrition, supplements, drink mixes and other consumables once opened
Items marked "Sale" or bought at a discount of 30% or more
Gift cards

How to start a return

Email support@rocketrunning.com with your order number and the item(s) you'd like to return.
We'll confirm eligibility and send a prepaid return label from the brand, with instructions for where to ship it.
Ship the item within 7 days of receiving your label.

Please don't send items without an approved return. Packages sent without one can't be accepted or refunded.

Return shipping

Return shipping is paid by the customer. The cost of the return label is deducted from your refund. If an order contains items from several brands, each brand's items are returned separately.

Refunds

Once the brand receives and inspects your return, we refund the item price to your original payment method. Refunds usually appear within 5–10 business days. Original shipping charges are not refundable.

Exchanges

The fastest way to get a different size or color is to return the original item and place a new order.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, email support@rocketrunning.com within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or full refund, including shipping, at no cost to you.

We ship and accept returns within the United States only.